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GENERAL INFORMATION

Commune cannot guarantee that all styles, items and sizes are in stock. We will contact you via email or phone if a problem regarding your order occurs. Please make sure to enter a valid email address and phone number when placing your order.


SECURITY

All purchases on commune.com are processed through a secure SSL-connection (Secure Socket Layer). Commune does not have access to your billing information. Your personal information will be kept confidential and will never be disclosed to a third party.


The information you disclose when signing up for our newsletter and creating an account will only be used within Commune when processing an order and in the marketing of our products.


COMPLAINTS

Please contact us immediately with any complaints regarding missing, wrong or damaged items:

Phone Support: (+371) 22222222, weekdays between 08.00 – 17.00 CET

Mail support: support@commune.com

Chat support online, weekdays between 08.00 – 17.00 CET


PAYMENT

We accept PayPal and the following credit cards:

VISA, VISA/Electron, Eurocard, Mastercard, and American Express.


The amount will be deducted from your account when the purchased item(s) leaves our store.


Non EU customers

All prices on commune.com include VAT. If you are based outside the EU you are not subject to VAT and 20% off the price will automatically be deducted when you choose your country at the payment checkout.

Please note that local charges (customs duty, sales tax etc.) may be added to your order depending on region and local custom duties. The charges are at the customer’s own expense.


SHIPPING

We ship worldwide with DPD. In Latvia we ship with Post or DPD.

Latvia:

Approx. 10 EUR  / 1-2 working days

Europe:

Approx. 20 EUR  / 2-5 working days

Worldwide:

Approx. 35 EUR  / 3-8 working days


RETURN POLICY

Please note that items must be returned within 30 days from the day you receive that parcel. The deadline is met if you send the goods before the period of 30 days has expired. Kindly return the package in the same condition you received it in, and please reuse the box you in which you received your item(s). Items should be returned unused and with all garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.


Please enclose your receipt and a short explanation about why you wish to return the package.


In case of return or exchange of goods, the customer holds the shipping costs back to Commune. In case of an exchange, Commune holds the shipping costs for shipping the new parcel to the customer.


Due to security issues, reimbursement is only possible to the same credit card or PayPal account used to perform the purchase.


EXCHANGE AND RETURN ADDRESS:

Commune

Latvia


Please write “Return parcel” on the parcel.


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